Customer Services

RhinoKit customer care centre is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. We look forward to helping you! Over the Festive Season there may be a small delay to published shipping times.

Payment Policy

RhinoKit accepts the following cards -

  • MasterCard
  • Visa Card

Where our system supports Automatic Address Verification (AVS), customers' billing address details are verified with their acquiring bank.

For orders where the customer's billing address details are either "not supported", "not checked" or "not matched" with their acquiring bank, RhinoKit.com reserves their right to manually check the customers' details before sending out their order. This may delay despatch by 72 hours from the published Shipping schedule.

Following successful address verification all orders will be despatched according to the published RhinoKit.com Shipping schedule.

Delivery Details

RhinoKit uses The South African Postal Service to deliver all it's products, whether by standard mail or express. All shipping is per weight and per zone and this is why you will see a weight amount for your shopping cart. The details of the zones and their respective costs can be found here.

RhinoKit does not add any additional administration costs to the delivery - you pay what we pay. Additionally, all parcels are insured to the value of the order.

Privacy Policy

Any information you submit will be used for the purpose of processing your order. All personal information is kept in the strictest confidence and will NOT be used by any third parties. We guarantee our customers' confidentiality.

As a customer you:

1. Need to be aware of what personally identifiable information is collected
2. Have a guarantee of privacy

The information provided in this Privacy Policy covers your interactions whilst logged onto www.rhinokit.com.

As a standard practice, any data collected when you filled in and transmitted information for your initial registration, will be retained on this companies servers for purposes of your access to www.rhinokit.com and for accounting and auditing purposes.

Finally you are assured that any personal data retained on this company's servers is retained for the minimum period of time necessary, whilst you remain a customer, and for a period afterwards to allow for auditing and accounting purposes, and that it is held securely and will not be transmitted to any third party.

Credit card information is NOT stored on the www.rhinokit.com server, but is instead held by a trusted third party, WorldPay, on their secure servers.

Cookies are used to identify users and to maintain the contents of the users shopping cart.

Additionally this site logs the user's IP address, which is automatically recognised by the Web server, the name of the file retrieved and the date & time whenever a file is requested from the web server.

Glossary of Terms

Browser

Used to locate and display Web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer.

Cookie

A cookie is a message given to a web browser by a web server. The browser then stores this message in a text file called 'cookie.txt'. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.

IP (Internet Protocol)

All networks connected to the Internet speak IP, the technical standard that allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

IP address

If you are connected to the Internet you have one, for example it may look something like this 192.222.233.254

Web Server

Delivers (serves up) web pages to your computer.

Returns Policy

Returned products are the responsibility of the customer until it reaches RhinoKit.com. We therefore recommend that all returned products are sent by recorded delivery. RhinoKit.com is not liable for any return postage charges.

Return Postage

Please return all unwanted products to:

www.rhinokit.com
80 St Johns Street
Gardens
Cape Town
South Africa

8001

If you have any queries, please do not hesitate to contact us via email at CustomerServices@RhinoKit.com or call +27 21 469 2600.

Please note that the following conditions apply to all refunds and/or exchanges requested:

  • Returns must be received by RhinoKit.com within 28 days of receiving your order.
  • Both the product and packaging must be in a re-saleable condition in order to qualify for a refund. Do not return products in soft packaging such as envelopes or Jiffy bags as they will not be accepted.
  • Products will not be accepted where they have been worn or washed.
  • Discounted products are excluded from our general returns policy.
  • Products should not be marked or stained by strong perfumes, aftershaves and deodorants.

These conditions do not affect your statutory rights.

More Info

Should you require any more information. please call Customer Services during South African office hours (08h00 - 17h30) on -

  1. Within South Africa: 021 469 2600
  2. Outside South Africa: +27 21 469 2600
  3. email: Rhino Kit General Info